Consulting services
Strategic studies
- creating visions, strategies and strategic studies of company development
- creating strategic studies and feasibility studies of business plans
- management consulting services for implementation of strategic objectives
Business Process Reengineering and Process Management Implementation
- creating and implementing process management methodology
- identifying processes participating in creation of values
- proposal for changes in processes and their optimization
- definition of information needs of processes
- proposal of of solutions, principles and rules for the area of process administration
- implementation of proposed changes in processes
- evaluation of results of implemented changes
Company performance management including:
proposal and implementation of company performance management system - BSC (Balanced Scorecard) in connection with the financial management system including:
- setting strategic objectives
- setting Critical Success Factors (CSF)
- setting Key Performance Indicators (KPI)
- setting models for evaluation of parameters
- setting links to financial information system
- proposal for changes in processes including setting authorities and responsibilities
- proposal of information support
- implementation of proposed system of performance management
Introduction and implementation of CRM using the CRMA® including:
- creation of CRM strategy/conception
- setting product and marketing mix, identification of target customer groups, setting distribution channels
- proposal of management methods and evaluation of Customer Relationship Management
- proposal of Customer Centric Processes
- proposal of information needs for Customer Relationship Management
- cooperation during implementation of CRM including information system for Customer Relationship Management
In consulting services we use and we are able to provide and implement in your company the following methodologies:
- Methodology for implementation of Process management
- Methodology for Business Process Reengineering (BPR)
- Methodology for implementation of Customer Relationship Management (CRM) - CRMA®
© 2007–2011 Copyright Done, s.r.o., All Rights Reserved, Translation: Ing. Andrea Kolumková, Ing. Martina Holíková
Nak Krčské stráni 1434/30 | 140 00 Praha 4 | Phone: 222 362 551 | Fax: 222 362 594
Nak Krčské stráni 1434/30 | 140 00 Praha 4 | Phone: 222 362 551 | Fax: 222 362 594